Gambling is meant to be fun. The BingBong Responsible Gaming page brings together the tools, limits and external support services that help you stay in control. Set a deposit limit before you start, take a time out when you need a breather, or step away with a self exclusion if play stops feeling enjoyable. The tools are designed to be easy to use and quick to take effect.
BingBong is built for adults aged 18 or over only. We take that responsibility seriously, which is why every account ships with a full set of player protection controls, why our support team is trained to recognise the warning signs of harm, and why we partner with independent support services for the moments when our own tools are not enough.
Deposit, loss and session limits
Set a daily, weekly or monthly deposit limit from your account settings. Loss limits cap the net amount you can lose over a defined period. Session limits log you out automatically after a set amount of time. Lower limits take effect immediately. Increases require a 24 hour cooling off period before they apply, which gives the decision time to settle.
Time outs and self exclusion
A time out blocks your account for a chosen period from 24 hours up to six weeks. Self exclusion is a longer block, from six months up to permanent. Both take effect immediately and all marketing communication stops at once. Self exclusion can only be lifted after the full cooling off period has elapsed and after a short conversation with the support team.
Reality checks and balance reminders
Reality checks pop up at intervals you choose, typically every 15, 30 or 60 minutes, to remind you how long you have been playing and how much you have wagered, won or lost in the current session. Balance reminders show your remaining real money and bonus balance side by side so you always know what you have left to play with.
Recognising the warning signs
Warning signs include chasing losses, gambling with money you cannot afford to lose, hiding your gambling from family or friends, borrowing money to play, missing work or social commitments because of a session, and feeling anxious or low when you are not playing. If any of these sound familiar, the tools above are a good first step.
Underage gambling and account security
BingBong is strictly 18+. We verify the age and identity of every player before the first withdrawal and reserve the right to request verification at any time. If you share a device with anyone under 18, install a content filter such as Net Nanny, Cyber Patrol or Family Link, and never save your login details in a shared browser.
Support for friends and family
If you are worried about someone close to you, you do not need their permission to call a helpline for advice. Counsellors regularly support partners, parents, adult children and friends who want to understand what is happening and how to help. The conversation is free, confidential and there is no pressure to take any specific next step.
Helplines and external support
Independent helplines are available around the clock. Visit the how to get help page for the full list of services, opening hours and a self assessment questionnaire that gives a clear indication of whether your gambling has become a problem.
When you would rather just step away
If you have decided you would rather close your account altogether, the close my account guide walks you through every option from a brief time out through to permanent closure. The support team will not try to talk you out of it.
Setting a sensible budget before you start
The single most effective control is the one you set before you log in. Decide what the session is worth to you in entertainment terms, set the deposit limit at that number, and treat anything beyond it as off limits for the week. A weekly limit gives you flexibility across multiple sessions while still capping the worst case.
Tools that work alongside the casino
If you would like an extra layer outside the operator, most banks now offer gambling transaction blocks at the card level, and tools such as Gamban or BetBlocker can block gambling sites at the device level. They take a few minutes to set up and work hand in hand with the controls available inside your account.